About the service Aurora Hyde Lodge is a residential care home providing accommodation and personal care. The service provides support to up to eight people. At the time of our inspection there were seven people using the service.
The service also has an independent flat which has its own kitchen and access to a shared outside garden area. One person was living in this part of Aurora Hyde Lodge at the time of the inspection.
People’s experience of using this service and what we found
We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.
Right Support:
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff promoted people’s independence including accessing the local community and clubs and activities that were important to them.
Right Care:
People were supported to receive person centred care that promoted their independence and placed people at the heart of the support they received. Care plans contained important information that reflected people’s individual needs including their likes and dislikes and their individual support needs.
Right Culture:
People were supported by staff who were described by relatives as kind and caring. At the time of the inspection relatives felt improvements were being made to the staffing situation. The manager confirmed they were working hard to ensure staff vacancies were filled. Rotas were flexible and staff were allocated reflecting what activities and support people required that day. Staff felt it was a nice place to work with a good staff team which supported each other.
Actions were being taken to address shortfalls identified as part of the inspection. Where external reports had identified health and safety concerns actions were being taken to address and undertake the work required.
Rating at last inspection and update
The last rating for this service was Outstanding (published February 2018). At this inspection we found the service was now Good.
Why we inspected
The inspection was prompted in part due to concerns received about the service including staffing and the care and support people were receiving. A decision was made for us to inspect and examine those risks.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating.
The overall rating for the service has changed from Outstanding to Good based on the findings of this inspection.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Aurora Hyde Lodge on our website at www.cqc.org.uk.