Day to Day Care Limited

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. At our last inspection we rated this key question good. At this inspection the rating remained good.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Shared direction and culture during this assessment. The score for this quality statement is based on the previous rating for Well-led.

The provider had inclusive leaders at all levels who understood the context in which they delivered care, treatment and support and embodied the culture and values of their workforce and organisation. Leaders had the skills, knowledge, experience and credibility to lead effectively. They did so with integrity, openness and honesty. Comments from people and their relatives included, “I think the office and the care managers are great as are the carers. It’s fine. Our loved one is stable and can voice what they want. So, for us it’s great. They are kind.”, and “They are very good. The office and carers work well together.”, and “They are very organised and efficient. They’re available in an emergency. It’s the most organised [agency] that I’ve witnessed.”

The provider had a registered manager in post. The registered manager had managed the service for 9 years. They were responsive when things went wrong. There was an organisational structure in place and staff understood their roles, responsibilities and contributions to the service. The registered manager demonstrated a clear understanding of their responsibility under the duty of candour. The Duty of Candour is a regulation that all providers must adhere to. Throughout our assessment of the service, management and staff we spoke with acted with openness and transparency.

Staff were positive about how the service was run and about the support they received from the registered manager and office staff. A staff member told us, “I have been here since 2011. I really enjoy working here. The registered manager and the provider are nice people. They always listen to me and the rest of the staff. They would make any adjustments for me to do my work if need be.” Another staff member commented, “This is a great company to work for. If I have any concerns, the manager and provider are always willing to help me. Teamwork and communication are always good.” Management support was available for staff when they needed it.

We did not look at Freedom to speak up during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Workforce equality, diversity and inclusion during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Governance, management and sustainability during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Partnerships and communities during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Learning, improvement and innovation during this assessment. The score for this quality statement is based on the previous rating for Well-led.