- Homecare service
ILS24Health Care Limited
Report from 28 February 2025 assessment
Contents
Ratings
Our view of the service
Date of Inspection – 29 October to 16 December 2024. ILS24Health Care Limited is a domiciliary care service registered to provide personal care to adults in their own homes. At the time of our inspection 11 people received support with personal care. During the assessment, 5 regulatory breaches in respect of safe care and treatment including medicines, the need for consent, staffing, fit and proper persons and governance were identified. The provider was also providing people with basic clinical care. The provider is not legally authorised to provide this and staff had also not received training or monitoring by a regulated health care professional with the appropriate registration with CQC to complete these tasks.
People's needs and risks were not adequately assessed. Care plans did not always contain accurate or sufficient information to guide staff in safe care. The management of medicines was unsafe. Care and treatment did not always meet people’s needs or adhere to best practice. People’s consent was not always sought in accordance with the Mental Capacity Act. Staff were not always recruited safely or trained appropriately to do the tasks expected of them.
The provider’s processes and audits failed to identify any shortfalls in the service and failed to recognise the service was operating outside of its registration conditions. There was a lack of adequate managerial and clinical oversight of people’s care, a poor safety culture and a lack of organisational understanding of the health and social care regulations.
This service has been placed in special measures. The purpose of special measures is to ensure that services providing inadequate care make significant improvements. Special measures provides a framework within which we use our enforcement powers in response to inadequate care and provide a timeframe within which providers must improve the quality of the care they provide.
People's experience of this service
During the assessment we spoke with the relatives of four people using the service. They told us their loved one felt safe with staff and staff treated them well. They told us their loved ones had a regular team of staff who they felt knew them well. Relatives felt there were enough staff as they turned up on time, and did not rush people’s care. They told us the person was supported with dignity and respect and staff encouraged them to be as independent as possible with their personal care.
People’s relatives felt the service was well managed and said the manager and office team were easy to contact and easy to talk to if they had any concerns.