Westwood Lodge Care Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the service involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question good. At this assessment this key question has remained good. This meant people were well-supported, cared for and treated with dignity and respect.

This service scored 65 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

People were generally supported to remain independent by kind and considerate staff. However, some people needed additional help and encouragement with personal care and hygiene, and this was not always done in a way to support them effectively. People were not supported to experience a wide range of activities and broaden their horizons as there was no activity co-ordinator. A number of people told us they wished there was more to do and said, “It’s boring.” The new management team told us they were appointing a staff member to step into the role of activity coordinator.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.