Cherry Tree Care Home

Updated 13 February 2025

Date of Assessment: 24 February to 5 March 2025. The service is a residential care home providing care and accommodation to older people including those living with dementia. This assessment was prompted due to concerns raised to CQC that people were being woken early for personal care and dressing, and allegations about the management team. We attended the service unannounced at 6.15 am and found no evidence to substantiate the allegations. Staff were all positive about the management team. The provider was previously in breach of the legal regulations in relation to medicines management and quality assurance. Although we found some areas for further improvement in medicines, overall improvements were found and the provider was no longer in breach of these regulations. There were sufficient staff who had received relevant training. Staff were generally recruited safely. The service had a learning culture and people could raise concerns. People were protected and kept safe. Staff understood and managed risks well. Staff worked with all agencies involved in people’s care for the best outcomes. They monitored people’s health to support healthy living. Staff made sure people understood their care and treatment to enable them to give informed consent. People were involved in decisions about their care and were treated with kindness and compassion. The service supported staff wellbeing. Staff understood their roles and responsibilities and said they would recommend working for Cherry Tree Care Home. The provider’s representative and registered manager was actively involved in the day to day running of the service.

Updated 13 February 2025

People and family members were positive about the quality of care. They told us they felt safe and were able to make decisions about their care and understood their rights. People said staff were kind, caring and compassionate and they were treated as individuals. One family member said of the care staff, “They’re very efficient and caring.” A person told us, “They’re very nice and kind and caring and there’s always laughter.” People told us there were usually enough staff on duty who attended promptly if they used their call bells. Some people could not directly tell us about their experience. We used a structured observation tool to assess whether they received good care. This approach showed people were included and listened to and most staff interacted positively with them. People and family members knew who the management team were, felt able to complain and were confident action would be taken if they raised anything.