- Dentist
Pure Smile Dental
Report from 18 October 2024 assessment
Contents
Judgements
Our view of the service
We carried out this announced on-site assessment on 28 March 2025.
We found the practice had met regulations
Infection control procedures in place were effective.
The practice had effective systems to identify and manage risks.
Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement.
Patients’ care and treatment was provided in line with current guidance.
Patients were treated with dignity and respect and at the time of our assessment, could access care, support and treatment when required.
Pure Smile Dental is part of Pure Smile, a dental group provider. The practice is in The London Borough of Tower Hamlets and provides NHS and private dental care and treatment for adults and children.
The practice had step free access to the treatment rooms on the ground floor but space inside was limited. Patients who have difficulties with mobility, and wheelchair users could be treated at one of the groups’ other practices, located a short distance from this practice.
The practice had 4 treatment rooms.At the time of our assessment, there was a total of 10 staff, of which there were 5 dentists, 1 dental nurse, 2 trainee dental nurses,1 dental hygienist, and the practice manager. We gathered feedback from staff and spoke to a range of staff during our assessment, including 2 dentists, 1 dental nurse, 1 trainee dental nurse and the practice manager.
People's experience of this service
Two weeks before our on-site assessment, we asked the practice to encourage patients to share their views of the service with us. We received feedback from 7 people.
On the day of our assessment, we saw patient feedback from patients gathered by the practice. Patient feedback provided a positive view of the dental team and care provided by the practice.
Patients commented positively about the standards of cleanliness.
Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed. They said that opening times were convenient and they were seen on time.
Patients told us they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care.
Patients told us that when they were prescribed medicines, sufficient information was given.
Patients told us that they were supported to maintain their oral health and were provided with appropriate information and resources.