Ice Surgeries Limited

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

We found this practice was providing responsive care in accordance with the relevant regulations and had taken into consideration appropriate guidance.

Find out what we look at when we assess this area in our information about our new Single assessment framework.

The judgement for Person-centred Care is based on the latest evidence we assessed for the Responsive key question.

The judgement for Care provision, Integration and continuity is based on the latest evidence we assessed for the Responsive key question.

The judgement for Providing Information is based on the latest evidence we assessed for the Responsive key question.

The judgement for Listening to and involving people is based on the latest evidence we assessed for the Responsive key question.

Leaders and staff described the reasonable adjustments they had made to ensure the practice was accessible. This included the provision of a hearing induction loop, information available in alternative formats, reading glasses, a magnifying glass at reception and access to language translation. The practice was accessible to people using wheelchairs or those with reduced mobility. All surgeries were on the ground floor and an accessible toilet was provided along with a knee break dental chair. Electronic tablets were available to enable all patients to complete their medical history or review treatment plans in a format that met their needs.

Staff were clear about the importance of providing emotional support to patients when delivering care. Patients who had additional requirements had these clearly identified in their records and staff discussed the most appropriate way to support them to access treatment at daily huddles.

Staff had carried out a disability access audit and had formulated an action plan to continually improve access for patients.

The practice supported more vulnerable members of society such as patients living with dementia or adults and children with a learning disability.

The practice displayed its opening hours and provided information on their website and patient information leaflet.

The frequency of appointments was agreed between the dentist and the patient, giving due regard to National Institute for Health and Care Excellence (NICE) guidelines.

The practice provided telephone numbers for patients needing emergency dental treatment during the working day and when the practice was not open.

At the time of our assessment, patients who needed an urgent appointment were offered one in a timely manner. When the practice was unable to offer an urgent appointment, they worked with partner organisations to support urgent access for patients.

The judgement for Planning for the future is based on the latest evidence we assessed for the Responsive key question.