Our current view of the service
Updated
21 October 2024
We carried out this announced on-site assessment on 14 January 2024.
We found the practice had met regulations.
Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement.
Patients were treated with dignity and respect and at the time of our assessment, could access care, support and treatment when required.
Patients’ care and treatment was provided in line with current guidance and infection control procedures were in place.
The practice had systems to manage risks.
The service provides surgical and non-surgical cosmetic treatments, some of which are not in scope of regulation and are not covered in our assessment.
The practice is in Radcliffe on Trent in Nottinghamshire and provides NHS and private dental care and treatment for adults and children.
There was step-free access to the practice and car parking spaces, including dedicated parking for disabled people, were available near the practice.
The practice had 4 treatment rooms. During the assessment we spoke with 1 dentist, 2 dental nurses, 1 dental hygienist, 3 receptionists and the practice manager.
People's experience of the service
Updated
21 October 2024
Two weeks before our on-site assessment, we asked the practice to encourage patients to share their views of the service with us. We received feedback from 5 patients. On the day of our assessment, we saw patient feedback from further patients. Patient feedback provided a positive view of the dental team and care provided by the practice.
Comments included, “ Amazing, fantastic friendly professional team” and “ Staff are very welcoming, friendly and patient.”
Patients commented positively about the standards of cleanliness.
They told us they were able to book appointments within an acceptable timescale for their needs and that they had enough time during their appointment without feeling rushed.
Patients said they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care.
When they were prescribed medicines, patients felt that sufficient information was given.
Patients also felt they were supported to maintain their oral health and were provided with appropriate information and resources.
The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.