Ivybank House Care Home

During an assessment under our new approach

Date of assessment 20 August to 21 October 2024. This assessment was carried out in response to information of concern about the service. Overall, we looked at 6 quality statements in the safe, responsive and well led domains. We found people were being supported by other services and professionals. Staff were able to tell us how to keep people safe from harm and abuse and had received training relevant to their roles. Staff understood their roles and responsibilities. They were aware of how to record information and to keep people’s data safe. There were regular quality reviews and audits being completed by the provider, with subsequent action plans in place. The service was going through a period of change and we saw an improvement in the governance oversight from the new provider.

However, staff told us they were busy which meant they did not always have regular breaks and people’s needs were not always being met. We observed staff were task-based, but the provider told us they were working on how staff were being deployed in the service to meet people’s needs more effectively. The provider had recently moved to an electronic care planning system and was aware of ongoing work needed to ensure care plans and risk assessments reflected people’s needs accurately and managed people’s risks. The provider had an action plan in place and had brought in extra resources to support the service.

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