Patience Healthcare (Aapna) Ltd

During an assessment under our new approach

Date of assessment: 8 November 2024 to 22 November 2024. We looked at quality statements in all domains. The service performed well against the majority of statements we looked at. There were areas for improvement in governance but we were assured of the actions the registered manager took and their plans. The registered manager was responsive to feedback. They and the nominated individual had an open, inclusive approach to leadership.

Staffing levels were safe. Staff understood the risks people faced. Some areas of risk assessment documentation could be improved and the service took immediate action to do this.

The registered manager worked well with other health and social care partners to reduce the risks people faced and improve their quality of life.

Staff were well supported and empowered to make decisions. They worked well as a team and the office team worked hard to ensure a consistency and efficiency of care calls. Staff communicated effectively with people and one of the strengths of the service was their ability to support people with staff who had a range of languages, for instance Hindi, Urdu and Punjabi.

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