The Cedars and Larches Care Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. This is the first assessment for this service registered under a new provider. This key question has been rated Good: This meant people were supported and treated with dignity and respect; and involved as partners in their care.

We found staff knew how to treat people with kindness and people were treated as individuals. People were encouraged to be as independent as possible and have choice and control over their care. Staff received regular supervisions and team meetings.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The service always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect. Staff were observed treating people with kindness, compassion and dignity when providing care and support. Privacy was maintained when carrying out care tasks. We saw staff spent meaningful time with people, engaging in conversation. A person told us, “Staff are kind and respectful and I hate needing help for my incontinence, I find it really embarrassing. Staff really understand this.”

The service treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture, unique backgrounds and protected characteristics. Staff knew people well and understood their individual needs and preferences. We saw they took those preferences into account when supporting with everyday tasks. People’s personal and cultural needs were recognised and processes had been put in place to ensure these were supported.

The service promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. People were encouraged to maintain existing skills to encourage their independence. Any necessary equipment was available, such as hoists and standing aids, to help people to maintain mobility and independence as much as possible. Many people told us they enjoyed the communal activities and events which took place. However, a few people told us they would like additional space set aside as an area where they could sit quietly away from the main lounges. We raised this with the registered manager who said they would consider repurposing a currently under-used room into a quiet lounge.

The service listened to and understood people’s needs, views and wishes. During our onsite visit, we saw staff respond to people’s needs in the moment and acted to minimise any discomfort or distress. For example, we observed when no one seemed to be listening to the television, a staff member changed to a classical music station. Immediately, the atmosphere softened, and people appeared more relaxed.

The service cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care. Staff feedback was mixed, but most staff felt listened to and felt any issues raised, would be responded to. A staff member told us, “There have been 3 different sets of management whilst I have been here, and I can honestly say the current registered manager and deputy are the best. They are very easy to talk to and will help in any way with a problem or request. They are also hands on when needs be and, it may be a bit daft, but you can have a laugh with them and a sense of humour in this job does help.”