- GP practice
Aylesford Medical Centre
Report from 10 October 2024 assessment
Contents
Ratings
Our view of the service
Date of Assessment: 26 March 2025 to 3 April 2025. Aylesford Medical Centre is located at Admiral Moore Drive, Royal British Legion Village, Aylesford, Kent, ME20 7SE and is a GP practice that delivers services to approximately 6808 patients, under a contract held with NHS England. The National General Practice Profiles states that 94% of the practice population are white, 3% Asian, 1% black, 1% mixed and 1% other. Information published by Office for Health Improvement and Disparities shows that deprivation within the practice population group is in the 7th decile (7 of 10). The lower the decile, the more deprived the practice population is relative to others. The practice has a higher-than-average population of older people with co-morbidities and Armed Forces veterans and families. This assessment considered the demographics of the people using the service, the context the service was working within and how this impacted service delivery. Where relevant, further commentary is provided in the quality statements section of this report.
We found two breaches of the legal regulations in relation to safe care and treatment and governance. We have asked the provider for an action plan in response to the concerns found at this assessment.
People's experience of this service
People were positive about the quality of their care and treatment. Recent survey results, including from the National GP Patient Survey and the NHS Friends and Family Test, showed people were satisfied with services. There was an active patient participation group (PPG) who represented the views of people using the service. Representatives from the PPG described how managers made positive changes because of feedback, such as implementing a new telephone system at the practice and increasing access to appointments and the practice.