21D Birchwood

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

We found this practice was providing responsive care in accordance with the relevant regulations and had taken into consideration appropriate guidance.

Find out what we look at when we assess this area in our information about our new Single assessment framework.

The judgement for Person-centred Care is based on the latest evidence we assessed for the Responsive key question.

The judgement for Care provision, Integration and continuity is based on the latest evidence we assessed for the Responsive key question.

The judgement for Providing Information is based on the latest evidence we assessed for the Responsive key question.

The judgement for Listening to and involving people is based on the latest evidence we assessed for the Responsive key question.

Staff had carried out a disability access audit and had formulated an action plan to continually improve access for patients.

Staff described the reasonable adjustments they had made to ensure the practice was accessible. Where patients needed to visit with a carer or relative, staff confirmed with patients that they were happy to have their treatment details discussed in their presence. Relatives and carers supporting patients were made to feel welcome and when appropriate, included in discussions about the care of the patient.

Staff were clear about the importance of providing emotional support to patients when delivering care.

The practice displayed its opening hours and provided information on their website.

The frequency of appointments was agreed between the dentist and the patient, giving due regard to healing time following any extractions and initial surgery. Patients had access to their clinician via a private messaging service for the duration of their treatment and recovery period.

At the time of our assessment, patients who needed an urgent appointment were offered one in a timely manner. Patients had access to their clinician throughout their treatment and recovery period.

The judgement for Equity in experiences and outcomes is based on the latest evidence we assessed for the Responsive key question.

The judgement for Planning for the future is based on the latest evidence we assessed for the Responsive key question.