Our current view of the service
Updated
24 January 2025
We carried out this on-site announced assessment on 20 March 2025.
We found the practice had met regulations.
Patients’ care and treatment was provided in line with current guidance, and infection control procedures were in place.
The practice had systems to manage risks.
Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement.
Patients were treated with dignity and respect and at the time of our assessment, could access care, support and treatment when required.
21D Birchwood is part of 21D Clinical Limited a dental group provider. 21D Clinical Limited specialise in full arch dental implant surgery. The practice is in Warrington, Cheshire and provides private dental care and treatment for adults.
There was step free access to the practice and car parking spaces, including dedicated parking for disabled people near the practice.
The practice had 4 treatment rooms. During the assessment we spoke with 1 oral surgeon 1 dental nurse, 1 receptionist, the HR and compliance lead for the group, the compliance support officer, and the Operations Director.
People's experience of the service
Updated
24 January 2025
Two weeks before our onsite assessment, we asked the practice to encourage patients to share their views of the service with us. On the day of our assessment we reviewed patient feedback from a number of sources, including on-line feedback and thank you letters from patients following their surgery. Patient feedback provided a positive view of the dental team and care provided by the practice. Patients commented positively about the standards of treatment received and that they had enough time during their appointments to discuss each stage of treatment. Patients commented on the clear information they were given to help them make an informed choice about their treatment and associated costs. They were involved in decisions about their care.
Where any complaints had been received, we saw these were handled in line with the provider complaints policy and that all patients were responded to appropriately.
The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made on how things could be improved appropriate action would be taken.