Carelytical Homecare Ltd

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

This is the first assessment for this newly registered service. This key question has been rated Good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff knew people well and were able to provide examples of how they listened to people’s needs. Staff, people and relatives had positive relationships and interactions, and care documentation supported and evidenced this. One relative told us, “The carers are really caring, especially the morning carer. She knew it was my birthday recently and she bought me a birthday card for my mum to give me. They are really nice carers.”

The provider treated people as individuals and made sure care, support and treatment met people’s needs and preferences. Despite the lack of detail in care plans relating to people's personal, cultural, social and religious needs, people and relatives told us they felt they were treated as individuals and staff were considerate of their needs. One person told us, “I have gotten to know the carers now and I feel like they are friends coming to visit. Sometimes I won’t see anyone but the carer and its nice having them.”

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. Detail was captured around people's day to day needs, with a schedule created to show people’s expectations of care tasks on each visit. Important relationships were noted in the care records, with evidence of independence, choice and control being promoted in the wording documented. One person told us, “The staff are great, they listen to me and to my needs and support me how I want to be supported.”

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress. Staff provided examples of when they had responded efficiently to people’s changing needs, such as when approaching and during end-of-life care. One relative told us, “They organised a hospital bed for [relative] even though they didn’t need to. Which meant we didn’t have to worry about this.”

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver good quality care. All staff told us they enjoyed working for Carelytical and felt supported and valued. One staff member told us, ‘I feel the registered manager is a really good manager, they are a good person, and I love the way they work. The registered manager is brilliant and so supportive of staff.” Staff meetings were held regularly ensuring staff were able to discuss any concerns or provide feedback on the service provided.