Meadow Park

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Patients who were on leave did not have their beds filled in their absence. The monthly Mental Health and Learning Disability Reporting template for host commissioners had a section that outlined bed use.

The service was well equipped and had capacity to support treatment and care.

The service had access to translation services should they be required. The service had a full and comprehensive Equality and Diversity Policy to ensure fair treatment to all staff at the service. Patient consideration was fully embedded in the service, with the service being part of a local community well-being alliance, including sub groups that aimed at making services accessible to groups with a history of not accessing services.

The service had a full and comprehensive Compliments, Concerns and Complaints Policy that was up to date. We saw that complaints were dealt with efficiently and fairly.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Patients were not asked specific questions around equity of outcomes when we spoke with patients. However, no concerns were raised regarding discriminatory behaviour during our patient interviews and we saw no evidence of concerns.

Patients we spoke to generally felt involved in their care.

Staff we interviewed raised no concerns regarding inequality in experience or outcomes. We were told that each patient was treated as an individual, and to this end their care was personalised to the best possible outcome for the patient. A review of care records showed the individuality of each patient experience and journey, with no elements of any inequality noted.

The service manager told us that the provider had an Equality and Diversity lead who was integral to the drive to improve patient experience and to identify the best way forward for each individual patient. The service encouraged the use of a computer employee communication platform that allowed everyone to connect through communities and conversation. An example was the work to identify how to effectively implement considerations around Ramadan, the Islamic month of fasting and good deeds. A new forum on the programme was looking at recruitment, facilities and policies from an equality and diversity perspective.

The service client base is largely white British. The service was aware of this but also acknowledged they are not a front line service and the make up of their patient base relies on the referrals they receive. The service was part of a local community well-being alliance. This included sub groups that were looking at how to engage and improve access for hard to reach groups such as travellers.

The service had an equality and diversity policy that incorporated a number of other policies at the service, including human resource policies, operational policies, the governance policy, and was compliant with relevant regulations and government legislation. The police was up to date at the time of the assessment.

The policy outlined comprehensive guidance regarding the upholding of the rights of individuals, and the aim of the policy was to ensure that decision making was clear, objective and without influence.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.