Choice Care 4 U Services Ltd

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity, and respect.

At our last assessment we rated this key question requires improvement. At this assessment, the rating has changed to good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. We received consistently positive feedback from people about the way staff treated them. A person told us, “I absolutely love the carers to bits; they are really true friends of mine.” A relative said, “The carers are so friendly, they brighten [name] day.” Staff treated colleagues from other organisations with kindness and respect. Feedback from health and social care professionals reflected staffs’ compassion and understanding of those they were supporting.

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. A relative told us, “I think the message is clear, carers understand what’s important to us and they can tailor that well.” Staff took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics. A person told us, “Carers are as good as gold, and they do anything I want them to do and even outside the box.”

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment, and wellbeing. Feedback from people and relatives included, “I can confidently discuss all care requirements with the carers and anything that’s important to me.” And “I have access to a care plan, and it’s kept up to date and reviewed regularly. It is driven by us.”

The provider listened to and understood people’s needs, views, and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern, or distress. A person told us when they became unwell, staff had remained with them for 4 hours until an ambulance arrived. A relative told us extra staff had been provided to their loved one to support an emergency hospital admission. They said, “Staff will go above requirements which is good, because it demonstrates more flexibility with my relative’s needs.”

The provider listened to and understood people’s needs, views, and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern, or distress. A person told us when they became unwell, staff had remained with them for 4 hours until an ambulance arrived. A relative told us extra staff had been provided to their loved one to support an emergency hospital admission. They said, “Staff will go above requirements which is good, because it demonstrates more flexibility with my relative’s needs.”