Drakes Place

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the service involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people felt well-supported, cared for or treated with dignity and respect.

This service scored 80 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

The service had a strong focus on empowering people to be as independent as they could be and make choices. People were supported to engage in activities in their community which promoted and supported their independence, health and wellbeing. Some did this independently, people accessed local towns on buses and 1 person volunteered for an advocacy service. One relative told us, “[Name of person] is supported to access their activities in the community, they are happy.” Activities included accessing their on-site hydrotherapy pool, arts and craft sessions, sailing, theatre trips, discos, local groups and visiting local towns.

People were supported to have relationships; staff were actively supporting a couple living at the service to develop their relationship in line with their wishes.

Visiting professionals unanimously commented positively about the support people received, resulting in positive outcomes for people. One health professional told us, “I find them an extremely good care provider. I have found them to be a fantastic person-centred provision who have changed the lives of individuals and opened them to new experiences that would not ordinarily be available.” Another professional told us, “Drakes Place is a shining example of high-quality, person-centred care. Their commitment to person-centred care is evident in their collaborative approach, ensuring that individuals receive the best support tailored to their needs. The team's kindness, empathy, and proactive communication make working with them a seamless experience. They engage well with external services, always striving for the best outcomes for their residents.”

People were supported by staff to maintain their independence. Staff knew people well and were able to communicate with them effectively to enable them to make choices. One staff member told us, "It’s a big thing here, we like to empower them [people] to be independent.”

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.