Beaconville Nursing Home

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive- this means we looked for evidence that the service promoted equity in experiences and outcomes.

At this assessment, people were supported with care and treatment in a way that was tailored to the person’s needs. We reviewed 3 quality statement within responsive. The scores for these areas have been combined with scores based on the rating from the last inspection, which was good. The rating for this key question remains good.

This service scored 86 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people were at the centre of their care and treatment choices, and they decided, in partnership with people, how to respond to any relevant changes in people’s needs. People were supported by staff that knew their needs, we observed people being supported with the drinks they preferred and having preferences met around how they looked and what they wore. Care plans were reviewed regularly but did not always fully reflect people's physical, mental, emotional and social needs. A staff member told us, "Person-centred care really is all about their preferences, their values and beliefs, and that should tailor what we are doing instead of a pre-mediated idea formed by us."

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

The provider supplied appropriate, accurate and up-to-date information in formats that were tailored to individual needs. People’s communication needs and preferences were clearly recorded in care plans. For example, pictures and objects were used to help the person understand and aid communication. Relatives told us the service kept them up to date and there were different methods of communication, such as a Relatives Gateway, where families can access some care records and teams calls. A relative told us, “Yes, they email me if they need to and they speak to me when I visit. I’m kept in the loop very well.”

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

The service listened to information about people who were most likely to experience inequality in terms of experience or outcomes and tailored their care, support, and treatment in response to this. A relative told us about the service changing the time of teatime meal provision. The relative supported their loved one with this meal and worried that due to the change in the timing of this meal, they would no longer be able to support the person with this. They spoke to the service, who changed the time this person’s meal was delivered and supported the relative and person to maintain their relationship and promote person-centred care.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.