During an assessment under our new approach
There was an exceptional shared vision from the provider which was communicated to staff which was based on care, supporting, empowering and inspiring people. The provider had built on these values by ensuring staff were not only exceptionally skilled and motivated, but they felt empowered to give feedback and valued when they went above and beyond.
The provider worked alongside staff to come up with creative ideas to ensure people were not isolated and felt part of a larger community.
Relatives reached out to us and shared their experiences of how Apollo Care Blackpool changed their relatives lives for the better, and how ‘no other care company could compare.’
People told us they were treated with exceptional kindness and the staff were like family.
Training was completed and offered in ‘bundles’ to help support staff understanding. Training was delivered in a classroom, and we saw how the core values of Apollo Care Blackpool was written into the bespoke training packages.
The provider continuously researched and developed their auditing systems to ensure any errors or mistakes were identified and corrected early on. They used tried and tested approaches such as weekly auditing exercises and had a 100% success rate when trying to bring people ready to be discharged from hospital home to their preferred place.
People were involved in decisions regarding their care and had given consent where able. There was an exceptionally high level of positive feedback.