Archived: Guinness Care Douro Court

Guinness Care Douro Court (hereafter called Douro Court) is ‘extra care’ housing. People using the service lived in their own flats in a purpose-built building. CQC does not regulate the premises used for extra care housing; this inspection looked at people's personal care service. The service provided personal care to 22 people at the time of the inspection.

People’s experience of using this service and what we found

People told us they felt safe and staff understood what to do if they thought someone was at risk of harm or abuse. Safe recruitment processes were in place and staff received induction training and followed a programme of continuous learning as well as regular competency checks to ensure people received safe effective care. There were sufficient numbers of staff to meet people’s needs. Infection prevention and control routines were in place to reduced people’s risk of infection. Medicines were managed safely.

People’s care and support was planned in partnership with them and risk assessments updated accordingly. Feedback from people and their relatives was complementary about the staff.

Systems were in place to monitor the quality and safety of the service. People were provided with the opportunity to feedback on the quality of the service they received, and any suggestions were used to make improvements.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Rating at last inspection

Since the last inspection, the provider had changed their legal entity. The last rating for the service under their previous legal entity was good, published (22/12/2017).

Why we inspected

We carried out this inspection to provide a rating for this provider under their new legal entity.

This is the first inspection of this provider under their new legal entity.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.