Trustmark Care

During an assessment under our new approach

Date of assessment: 17 December 2024 to 3 January 2025. The service is a care at home service providing support to adults of all ages living with dementia, mental health conditions, physical disabilities, learning disabilities or autistic spectrum disorder. People were supported with their personal care needs to enable them to live in their own homes and promote their independence. At the time of the inspection the service supported 25 people with personal care. This included 3 people with a learning disability. We have assessed the service against ‘right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.

Staff were generally recruited safely, where a shortfall was identified during our assessment, the provider took immediate action to rectify this. The service had a learning culture and people could raise concerns. People were protected and kept safe. Staff understood and managed risks and medicines well. Staff worked with all agencies involved in people’s care for the best outcomes. They monitored people’s health to support healthy living. Staff made sure people understood their care and treatment to enable them to give informed consent. People were involved in decisions about their care and were treated with kindness and compassion.

The service supported staff wellbeing. Staff understood their roles and responsibilities and said they would recommend working for Trustmark Care. The registered manager was actively involved in the day to day running of the service. The provider supported the registered manager and undertook their own quality assurance monitoring to identify areas for improvement.

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