Synergy Dental Clinic Liverpool Ltd

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

We found this practice was providing well-led care in accordance with the relevant regulations and had taken into consideration appropriate guidance.

The provider had made improvements in relation to the regulatory breach we found at our inspection on 16 January 2025.

Find out what we look at when we assess this area in our information about our new Single assessment framework.

The judgement for Shared direction and culture is based on the latest evidence we assessed for the Well-led key question.

The judgement for Capable, compassionate and inclusive leaders is based on the latest evidence we assessed for the Well-led key question.

The judgement for Freedom to speak up is based on the latest evidence we assessed for the Well-led key question.

The judgement for Workforce equality, diversity and inclusion is based on the latest evidence we assessed for the Well-led key question.

Staff and leaders told us of the systems in place to manage risks for patients, staff, equipment and the premises.

At the inspection on 15 April 2025 we found the practice had made the following improvements to comply with the regulation:

Staff described the improvements that had been made to the risk assessments for the management of hazardous substances and the information was easily accessible in the event of an incident.

We were told systems had been updated to ensure infection prevention and control audits were completed at the recommended intervals. Minor areas of improvement noted had also been actioned.

The practice had also made further improvements.

Staff told us the medical emergency medicines and equipment had been relocated following the inspection to ensure it was easily accessible in the event of an incident.

Staff confirmed outstanding actions from the fire risk assessment had been completed.

Risks relating to Legionella and radiation protection had been acted on and a plan was in place to complete any outstanding works. In addition, systems had been improved to ensure where risks were identified, action would be taken in a timely manner.

Systems had been reviewed and training had been carried out with staff to ensure accidents and incidents were recorded, reviewed and used as an opportunity for shared learning.

Additional tasks had been introduced to ensure recruitment checks or a suitable risk assessment, were carried out for all staff at the point of recruitment.

Systems had been reviewed to ensure training records were up-to-date and available for all staff members.

The practice had also made further improvements:

Systems had been reviewed and training had been carried out with staff to ensure staff adhered to the complaints management protocols.

Auditing protocols had been reviewed and updated to ensure they would drive improvement.

The judgement for Partnerships and communities is based on the latest evidence we assessed for the Well-led key question.

The judgement for Learning, improvement and innovation is based on the latest evidence we assessed for the Well-led key question.