Warren Court

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. At our last assessment we rated this key question Requires Improvement. At this assessment the rating has changed to Good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them.

People’s care, and support needs were assessed when they moved into the service. The assessments covered people’s care and support needs such as nutrition and hydration, moving and handling, oral health and personal care needs. The information gained from these assessments was used to draw-up care plans and risk assessments tailored to individual’s needs. People, their relatives and health and social care professionals contributed to these assessments to ensure people’s needs and preferences were considered and addressed. Care plans and risk assessments were kept under regular review.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards.

People told us they enjoyed the food provided at the service. A relative said, “My loved one likes the food which is a good thing. They are well looked after and cared for.” A person using the service told us, “I really enjoy the meals here, the cook is very good.”

Staff explained how they supported people with their dietary needs for example, those with diabetes or at risk of choking. The chef had worked at the service for many years and had a very good understanding of people’s dietary needs and requirements. They showed us a spread sheet with people’s dietary needs. Some people had a normal diet, others had modified diets such as moist, mashed and pureed meals. We saw a list of people’s likes and dislikes and any allergies they had. We saw a 4 weekly rolling seasonal menu that included meals offering fresh fruit and vegetables. The chef told us they regularly spoke with people about the foods they would like. The home had received a 5-star rating from the Food Standards Agency in October 2024.

We observed how people were supported at lunch time. The atmosphere in the dining area was calm and staff were attentive to people’s needs. People were offered a choice of meals and drinks. Where staff supported people to eat and drink, this was undertaken respectfully and with dignity.

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services.

Systems were in place to make sure information was shared with appropriate healthcare professionals when needed. A visiting professional told us they attended the service on a weekly basis to see people who lived there. They thought the communication with staff was very good.

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support.

A person using the service told us, “The doctor comes every Monday, and the chiropodist comes regularly too.” A relative commented, “My loved one sees many health professionals and it is all organised by the service.” Care records showed people were supported by health care professionals including speech and language therapists, GP and a falls team. A visiting professional told us they had no concerns about the care provided to people, and they had not received any concerns from people’s relatives.

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves.

People’s care and support needs were kept under regular review to make sure they received the right type of care from staff.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment.

Staff worked within the principles of the Mental Capacity Act [MCA]. People were consulted and supported to make choices and decisions for themselves. Staff received training on the MCA and DoLS and people's rights were protected because staff acted in accordance with the MCA.