Updated 3 December 2024
Atlas Home Care Service Lincolnshire is a service providing personal care in people’s own homes. The service supports people of all ages.
We started our assessment on 3 December 2024 and finished our assessment on 7 February 2025.
The assessment was undertaken as this provider had been registered since 24 February 2022. This was the first assessment with this provider under this legal entity.
Our assessment found the service was meeting the needs of the people they supported. However, there were some concerns with timings of care calls to people and there needed to be some improvement of people’s mental capacity assessment. Some individual risk assessments needed to be more robust to support staff to provide care for people. These issues were discussed with the provider and they were responsive to the issues raised to them and gave us evidence to show how they would improve these areas of care.
Our assessment also found people were supported by a staff group who had received adequate training and support in their roles. People were safeguarded from potential abuse. Where people needed support with their medicines this was provided by appropriately trained staff. The majority of people’s care plans and risk assessments provided staff with the information they needed to support people with personalised care. Where people needed support with their health and nutritional needs this was provided.
There were clear processes in place to support people should they wish to make a complaint about the service. The staff group supporting people did so in a kind and respectful manner. Staff were supported to raise concerns to their managers and the provider had good quality monitoring processes in place to monitor the care provided and identify where improvements could be made.
There were processes in place to learn from errors or incidents and the provider continually strived to improve the service.