Alexander Residential Home

Updated 6 March 2025

This assessment took place between 13 March and 25 March 2025. The service is a residential home providing accommodation for persons who require personal care, some of whom are living with dementia. During this assessment we looked at 12 quality statements. The service was providing regulated activity to 47 people at the time of the assessment. People were positive about the quality of care they received; this was reflected by the level of satisfaction reported by people and their families. Care was person centred, and staff ensured people’s consent was always received and choices given. People’s needs were met and adjustments made where appropriate. Staff were knowledgeable about people and spoke fondly about their work. Staff were supported by the management team with their training and to develop in their roles. The management team were honest and open throughout the assessment and provided evidence of improvements and changes made since our last inspection.

Updated 6 March 2025

People told us they were well cared for by staff who were kind and caring. Staff called people by their names, and we saw warm and trusting relationships. People were smart, clean, and well-groomed. People were engaged in a range of activities and given choices about their everyday care. One person said, “The most important thing is the staff, they are excellent.” People told us they were able to raise any concerns and that these would be dealt with promptly. Relatives praised the kind and compassionate approach of care staff. One relative said, “The care is second to none.”