- Care home
Imola
Report from 27 January 2025 assessment
Contents
Ratings
Our view of the service
An assessment has been undertaken of a specialist service that is used by autistic people or people with a learning disability. Date of Assessment 27 January to 25 February 2025. The service had made significant improvements and is no longer in breach of regulations. The service was supporting 7 people at the time of our assessment. We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. The service was meeting the underpinning principles of ‘Right support, right care, right culture’.
People were proactively supported to meet their own aims, ambitions and interests, including access to education and leisure activities, and enabled to live fully integrated lives within the community. People’s communication needs were known and respected, ensuring they had choice and control. Care was person centred and promoted people’s dignity, privacy and human rights. People received kind and compassionate care from staff who understood their individual and specific needs. Care and support planned and delivered was tailored to the individual’s needs, respecting their rights and diversity. Staff were alert to people’s emotional communication and responded effectively to signs of distress, anxiety and frustration. Leaders and staff actively considered the least restrictive options to keep people safe. Ethos, values, attitudes and behaviours of leaders and care staff ensured people led confident, inclusive and empowered lives. People were supported to achieve best possible outcomes that included choice and independence. There was a positive and open culture where learning is shared to drive continuous improvement and exploring best practice is a deeply embedded part of the culture.
People's experience of this service
People could not directly tell us about their experience. However, it was clear from our observation and feedback from relatives and professionals that people were confident and relaxed with staff and they felt comfortable and safe within their environment. The atmosphere in the service was calm and relaxed and staff had positive and caring relationships with people. People’s relatives told us there were enough staff to meet people’s needs and keep them safe.