Particular Healthcare Ltd

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

This is the first assessment for this service. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them.

The person’s needs had been assessed prior to using into the service and involved the person, their relatives and external professionals. Records evidenced the person’s needs were regularly reviewed through assessment to ensure their support plans continued to reflect their needs.

The provider planned and delivered the person’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards. The registered manager knew the person very well and we saw they had a positive relationship with them. This enabled them and the staff team to support the person in a person-centred way following good practice guidelines.

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services. A bespoke approach was used to ensure the person’s support needs were shared with the relevant professionals involved in the person’s care. The registered manager told us that a recent review with a specialist was done by a video call that included the person using the service as well as the registered manager. Although the person wasn’t able to verbally participate in this meeting; it enabled them to be part of the review that was all about their progress.

The provider supported the person to manage their health and wellbeing to maximise their independence, choice and control. Staff supported the person to live a healthier life. Staff understood the person’s health needs and we saw they supported them in a respectful and sensitive way, that took into account their preferences.

The provider routinely monitored the person’s care and treatment to continuously improve it. The systems in place ensured the person’s needs were identified, assessed and reviewed to ensure positive outcomes were achieved for them.

The provider did not always tell people about their rights around consent. Information regarding the person’s capacity was referenced within their care plans but capacity assessments had not been completed at the time of our visit. The provider has now completed these assessments in line with best practice.

Staff were skilled in identifying the needs and preferences of the person who was unable to verbally communicate. Staff told us about the training they had received on the mental capacity act and how they followed the mental capacity act in their day-to-day practice.