Yorkshire Community Healthcare

During an assessment under our new approach

Date of assessment 11 January to 25 January 2025. This service is domiciliary care service providing personal care and nursing care in people’s own homes. Unlike our standard approach to assessing performance, we did not physically visit the office of the location. This is a new approach we have introduced to reviewing and assessing performance of some care at home providers. Instead of visiting the office location we use technology such as electronic file sharing and video or phone calls to engage with people using the service and staff.

Records showed staff received training and regular appraisals to maintain high-quality care. Staff managed medicines well and involved people in planning any changes. Overall, there were enough staff with the right skills, qualifications and experience. People were protected . Relatives said they felt people were safely cared for. Staff understood and managed risks. Equipment met the needs of people, were clean and well-maintained and any risks mitigated.

Care was exceptionally person centred and was based on latest evidence and best practice. People were involved in assessments of their needs. Staff made sure people understood their care and treatment to enable them to give informed consent. Staff involved those important to people where they did not have capacity. They monitored people’s health to support healthy living.

People were treated with kindness and compassion. Staff protected their privacy and dignity. They treated them as individuals and supported their preferences.

People were involved in decisions about their care. The service provided information people could understand. The service was easy to access and worked to eliminate discrimination. People received fair and equal care and treatment. People were involved in planning their care and understood options around choosing to withdraw or not receive care.

In general, most staff felt supported to give feedback and were treated fairly.

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