Rebuild 4 Life Ltd

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

This is the first assessment for this service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity.

People and their relatives spoke highly about staff. A relative said, “The carers have fitted in well and they are so kind and caring, staff show respect and dignity at all times. This service could not improve.” Another relative described the staff as kind and loving and put humanity first.

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences.

People and relatives confirmed they were treated as individuals and care plans were tailored to their needs, wishes and preferences. A relative said, “The care is very person centred and individual to [relative] and that’s what we need.”

Staff aimed to re-habilitate people back to their pre-injury abilities or lifestyle as much as possible.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

Staff helped people to be as independent as possible and the provider was able to plan and assist with adaptions to make this possible. A relative said, “The care staff have slotted in well with our routine from the start. The care has been minimal, and we agree [relative] is ready to have more care to allow her some independence of her own.”

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

Staff had good knowledge about people’s needs and were well trained in being able to identify and respond to concerns. A relative said, “The staff are very well trained, and they have regular updates with their training.”

Staff understood people’s individual communication styles and preferences which helped them respond when required.

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care.

The service aimed to make sure staff were happy and that they enjoyed their jobs. Staff could access employee assist programmes and there was a budget for staff bonuses and rewards. Staff confirmed they felt supported in their roles, which helped them deliver person-centred care.