Alma Care Services Ltd

During an assessment under our new approach

Alma Care Services Ltd is a domiciliary care service registered to provide personal care to individuals living in their own homes. They primarily offer services to older people. CQC only inspects where people receive personal care. Personal care is help with tasks related to personal hygiene and eating. Where they do provide personal care, we also consider any wider social care provided during our assessment.

Date of assessment: 5 December 2024 to 3 January 2025. We gathered information from relatives, the registered manager, staff and from health and social care professionals involved with the service. We looked at all 34 quality statements.

At this assessment we found people were cared for compassionately by staff who understood them well. People were treated with dignity, warmth, patience and respect. Staff felt well supported by a registered manager who ensured they had the right support and training to complete their roles. There were no shortfalls in the delivery of care, with staff always arriving at the agreed time and staying for the duration of the call.

The registered manager was using a blend of electronic and paper-based records. They were able to demonstrate how the governance systems in place could grow as the service took on more people.

See full summary of report See shortened summary of report