Aquarius Care Home

Ratings

• Overall

  Requires improvement

• Safe

  Requires improvement

• Effective

  Requires improvement

• Caring

  Good

• Responsive

  Requires improvement

• Well-led

  Requires improvement

Our view of the service

We carried out this assessment between 17 January to 24 February 2025. Aquarius Care Home is a residential service providing support to older people living with dementia and physical disabilities for up to 20 people. At the time of our assessment there were 18 people using the service. At the time of this inspection, the service was supporting 1 person with a learning disability. We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. The provider was previously in breach of the legal regulation in relation to safe care and treatment and good governance. Improvements were not found at this inspection, and the provider remained in breach of these regulations. The provider failed to have effective systems in place to identify, monitor and manage risks for people . The provider failed to provide robust quality monitoring processes as the necessary information required to provide assurances about the quality and safety of the service was lacking . In instances where CQC have decided to take civil or criminal enforcement action against a provider, we will publish this information on our website after any representations and/or appeals have been concluded.

People's experience of this service

People were generally positive about the quality of the care they received at Aquarius Care Home. They felt safe and understood their rights. People said they received good quality care from staff who treated them as individuals. Several people described how staff treated them kindly and made sure any personal care was done sensitively, preserving their privacy and dignity. They also said the service provided some interesting activities to keep them physically and mentally active. Some people could not directly tell us about their experience. We used a structured observation tool to assess whether they received good care. This showed people were included and listened to and staff consistently interacted positively with them. People felt able to complain, and where confident action would be taken, and improvements would be made. People knew staff and leaders well.

While people expressed general satisfaction with their care, our assessment found elements of care did not meet the expected standards.