Kelly Healthcare Services Limited

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.

This is the first assessment for this newly registered service. This key question has been rated good.

This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider had a shared vision, strategy and culture.

There were processes in place to ensure the service promoted a positive culture for both staff and the people they supported. Staff confirmed they were aware of and followed this vision.

Leaders had the skills, knowledge, experience and credibility to lead effectively. They did so with integrity, openness and honesty.

People and relatives spoke positively about the leaders and how the service was run. One person said, “I give the Agency my thumbs up, I have no complaints”. Staff we spoke with were also happy. One staff member commented, “I am happy to work here, I have no concerns.”

There were systems in place to ensure all staff including the registered manager understood their roles and responsibilities.

The provider fostered a positive culture where people felt they could speak up and their voice would be heard.

People and relatives knew how to raise concerns and felt confident to do so. One person said, “I have no complaints but if I did, I would speak to the manager.”

There was a whistleblowing policy in place and staff were aware of this and the procedures they needed to follow.

The provider valued diversity in their workforce.

Staff felt they were treated in an inclusive way and their diverse needs were considered. The registered manager confirmed there were policies in place to ensure this was effective.

There were processes in place to consider staffs individual needs.

The provider had clear responsibilities, roles, systems of accountability and good governance.

There were systems in place that monitored the care people received and the quality of the service. These included audits of call times, medicines and the care people received. These audits were effective in identifying areas of improvements and making changes where needed.

The provider understood their duty to collaborate and work in partnership, so services worked seamlessly for people.

There were systems in place to ensure the provider worked in partnership with other agencies. As part of this assessment, we asked the Local Authority for feedback, and we received no concerns.

The provider focused on continuous learning, innovation and improvement across the organisation and local system.

The processes in place were effective in identifying where improvements were needed. We were able to see where learning had been identified and the action taken to make changes.