Venus Healthcare

During an assessment under our new approach

Venus Healthcare is a supported living service providing personal care to people with a learning disability or autistic people and mental health care needs. People lived in self-contained flats located throughout London and Surrey. The Care Quality Commission [CQC] does not regulate premises used for supported living as people’s care and housing are provided under separate contractual agreements for this type of adult social care setting. Furthermore, CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. At the time of our inspection only three out of the eleven people currently using this supported living service were receiving personal care and support.

'Right support, right care, right culture' is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance.

This was the providers inaugural inspection. We conducted an announced on-site inspection of this service on 7, 8 and 20 February 2024 and gave the provider 48 hours’ notice. This was because we needed to be sure the provider would be available to support this inspection. We visited the provider’s offices and two flats where people using the service lived on 8 February 2024.

We looked at 33 quality statements during this inspection and found evidence of multiple concerns which the provider will need to take action to address and improve.We identified four breaches of regulations where the provider had failed to always manage appropriately; risks people using the service might face; complaints they had received; notifiable incidents in a timely manner to all the relevant external agencies; and their governance systems to identify and address all the issues we found.

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