- Care home
Queen Elizabeth Care Centre
Report from 19 November 2024 assessment
Contents
Ratings
Our view of the service
We carried out an onsite assessment of Queen Elizabeth Care Centre on 18 December 2024. The service is a residential care home providing personal and nursing care to up to 74
people in one adapted building. The service provides support to people with various physical and mental health needs, this included people living with dementia. At the time of our assessment there were 69 people living at Queen Elizabeth Care Centre. We received positive feedback regarding the improvements made to the support people received and the management of the service. Risks to people’s safety and wellbeing were managed well and safeguarding processes were embedded into practice. Safe medicines processes were followed and where additional information was required the registered manager ensured this was addressed. Care plans and risk assessments contained good detail on the whole although additional information was required in relation to the care people wished to receive at the end of their life. Systems relating to the Mental Capacity Act 2005 had improved although would benefit from additional detail in some areas. The registered manager assured us they had plans to develop this further. Staff felt supported in their roles and received the training they required. There was a positive culture and the registered manager had built good relationships with both health and social care professionals. Audits were completed on a monthly basis and action taken where shortfalls were identified. The provider was previously in breach of the legal regulations in relation to safe care and treatment, person centred care, consent and good governance. Improvements were found at this assessment and the provider was no longer in breach of these regulations.
People's experience of this service
People told us they liked living at Queen Elizabeth Care Centre and felt safe with the staff supporting them. We received positive feedback regarding the food and support people received with their meals. Staff had a caring approach to people and helped people maintain their independence. People and their relatives felt involved in planning their care and staff asked for people’s consent. People felt there were sufficient staff available to them although on some people felt on occasions they had to wait too long for their care. Some people told us they did not feel there were enough activities for people in their rooms although we received positive comments regarding the group activities offered. The registered manager assured us additional activity staff had been recruited which would enhance what the team could offer. People had access to healthcare professionals and staff would accompany them to appointments where required.