During an assessment under our new approach
Beloved Homecare Ltd is a domiciliary care service providing care to people living in their own homes. At the time of the assessment, the provider was supporting 57 people with the regulated activity of personal care. This is help with tasks related to personal hygiene and eating. This is a specialist service which is registered for use by autistic people or people with a learning disability. However, at the time of the assessment, the service was not used by anyone with a learning disability or an autistic person. The provider told us they were not currently planning to offer support to people from this population group until staff had undertaken appropriate specialist training. The provider had a good learning culture and people could raise concerns easily. People were protected and kept safe. There were enough staff with the right skills, and experience. Managers made sure staff received training and had regular spot checks to maintain high-quality care. People were involved in the assessments of their needs. There were some improvements needed with medicines management, care plans and risk assessments, we raised this with the management team, and these were addressed immediately. Staff worked with other agencies involved in people’s care when moving services. Staff involved those important to people and took decisions in people’s best interests where they did not have capacity. People were treated with kindness and compassion. People knew how to give feedback and were confident the provider took it seriously and acted on it. Leaders and staff had a shared vision and culture based on listening, learning and trust. Leaders were visible, knowledgeable, and supportive, helping staff develop in their roles. The provider supported staff wellbeing and staff were positive about working for Beloved Homecare Ltd.