4ME&U LTD Also known as Devoncare

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the service involved people and treated them with compassion, kindness, dignity and respect. This is the first inspection for this service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect. People told us the staff were kind and caring. One relative commented, “Staff are kind, considerate and lovely.” A staff member said, “The priority of the company is channelled towards treating clients with kindness, dignity and respect. I take time to listen to clients’ needs, preferences and concerns to ensure they feel valued and supported.”

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics. A staff member said, “I also follow person-centred care approaches to make sure that every client receives individualised attention that promotes their well-being.”

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. One person said, the service “enabled me to live an independently well-balanced lifestyle, meeting all my physical, social and wellbeing needs.”

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress. A relative told us the service was responsive if they contacted them. They said, “If I message them, they come to see me the next day, I feel supported.”

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care. Staff said, “The company genuinely supports its employees, creating a positive and professional work environment” and “Devoncare take great pride in ensuring their team members are looked after and supported at all times.” The provider told us they were carrying out some work with staff around rota planning.